FAQS

Payment occurs the first day you begin your subscription, which notifies us of your first order. This order is then automatically repeated again every one week, 2 weeks, 3 weeks, 1 month, 6 weeks, or 2 months after the last date of payment. An order confirmation receipt will be emailed to you each time payment is made via automated subscription renewal.

After your order is roasted, bagged, and shipped we will send you an email confirmation letting you know your coffee is on its way or ready for pick-up at our warehouse.

Coffees are usually roasted once a week, although we plan to roast as often as possible. After we receive your subscription or renewal payment, your order is received in our queue and processed the same as our regular coffee orders. We typically roast to order, so your coffee will usually be roasted within 1-3 days of the order date and delivered roughly 1-4 days after roasting depending on USPS shipping days & times. The more friends you refer to us and the more business we do the better our fulfillment times will become as we roast more days of the week. 🙂

After your order is roasted, bagged, and shipped we will send you an email confirmation letting you know your coffee is on its way or ready for pick-up at our warehouse.

If you paid by credit card you can modify your subscription at any time by simply going to “My Account” >> “My Subscriptions“ then clicking “View” next to the subscription you’d like to change, then clicking “Modify Subscription”.  Refunds for cancelled subscription orders will be returned back to you using the same method of payment you originally used to place the order.

If you paid by PayPal your subscription cannot be modified due to PayPal’s recurring payment gateway policies. You may cancel your subscription in your “My Account” page and place a new subscription order to replace it.

Simply go to “My Account” >> “My Subscriptions” to cancel your subscription order.  Subscriptions cannot be paused, so you must simply cancel your subscription and create a new subscription when you are ready to resume ordering.  Refunds for cancelled orders will be returned back to you using the same method of payment you originally used to place the order.

Please call us or email info@progressivecoffee.us to discuss wholesale rates for bulk and commercial size orders.